Privacy Policy

UpTaxis ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (accessible at uptaxis.com), use the UpTaxis mobile application (the "App"), and use our related taxi booking services.

Please read this Privacy Policy carefully. By accessing our website or downloading and using the App, you consent to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide and improve our services, we collect the following categories of information:

• Personal Details: Name, phone number, and email address provided during the booking process on our website or App.
• Location Data:
  • Passengers: We collect precise or approximate pickup and drop-off address coordinates to calculate fares, plan routes, and show distance details.
  • Drivers: We collect real-time background location coordinates to show available drivers on the map and enable dispatchers to assign bookings efficiently.
• Booking & Message Data: Details of your rides, flight numbers (if applicable for airport pickup), accessibility needs, luggage count, promo codes used, and chat messages sent between you and support/dispatchers inside the support channel.
• Device Information: We collect native push notification tokens to send you ride status reminders and driver assignment notifications.

2. How We Use Your Information

We use the collected information for the following business purposes:

• To process, schedule, and execute your taxi bookings.
• To calculate journey estimates, distances, and fares.
• To display driver locations on the dispatch console live map for smooth trip execution.
• To send you push notifications and SMS/email confirmation updates about your ride status.
• To allow you to communicate with support via our in-app chat or website contact channels.
• To prevent fraud, abuse, and secure the database against unauthorized access.

3. Data Sharing and Disclosure

We only share your information with third parties in the following circumstances:

• With Drivers: Your name, phone number, pickup location, drop-off location, and luggage counts are shared with your assigned driver so they can carry out the journey.
• With Geocoding Providers: Addresses are translated into geodetic coordinates using third-party APIs (such as OpenStreetMap/Nominatim, Photon, and Postcodes.io). No personal identifiers are sent during coordinate translation.
• Legal Requirements: We may disclose information if required to do so by UK law, or in response to valid requests by public authorities.

4. Data Storage and Security

Your data is securely stored in our central PostgreSQL database hosted on secure servers. We implement appropriate technical security measures to protect your personal information against unauthorized access, alteration, or disclosure. In accordance with database clean-up protocols, we periodically remove historical bookings and audit logs while preserving only recent active bookings.

5. Your Data Rights

As a resident of the United Kingdom, you have the following rights under the UK GDPR:

• The right to access the personal data we hold about you.
• The right to request the correction or completion of inaccurate data.
• The right to request the deletion of your account and personal history.
• The right to opt-out of notifications.

To exercise any of these rights, please contact us directly using the contact details provided below.

6. Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please contact us at:

Email: uptaxiss@gmail.com