Please read these terms and conditions carefully before booking your journey with UpTaxis.
Cancellation Policy: We require 3 hours' notice for the cancellation of a car, or you will be liable for full charges.
Online Booking Notice: We request a minimum of 6 hours' notice for any online bookings. If you would like to book a car with less than 6 hours' notice, please call or email us directly.
Airport Transfers & Waiting Time Allowance:
Standard Pickups: Include 15 minutes of free waiting time from the scheduled pickup time.
Airport Pickups: Include 45 minutes of free waiting time from the actual flight landing time (monitored via live flight tracking).
Waiting time beyond these free allowances will be charged at our standard waiting rate of £20/hour (pro-rata).
Punctuality & Delays: Whilst we do our best to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control (e.g. severe traffic congestion, road closures, accidents, or extreme weather).
Speed & Safety: The driver will drive at safe and sensible speeds in accordance with road conditions, traffic, and legal UK speed limits.
Vehicle Damage & Soiling Charge: Clients are responsible for any damage or soiling caused to the interior and/or exterior of a vehicle on hire to them. In the event of vehicle soiling (due to food, drink, or sickness), a mandatory cleaning fee of up to £80 will be billed to cover specialist valet cleaning and driver downtime in accordance with licensing guidelines.
Child Seats & Safety: In accordance with UK legislation, children under 3 years old may travel in the rear seat of a licensed private hire vehicle without a child seat if one is not provided. Passengers are welcome to provide and fit their own child seats.
Payment Terms & Pre-payments: We accept major Credit/Debit Cards and Cash. For long-distance journeys, airport transfers, or late-night bookings, UpTaxis reserves the right to request advance payment or a deposit prior to departure.
Lost Property Procedure: UpTaxis and our drivers are not liable for items left in vehicles. Any lost property found by drivers will be safely held for up to 30 days. Passengers requesting lost property to be returned via taxi will be charged the standard fare rate for the delivery journey.
Subcontracted Vehicles: We may provide licensed subcontracted vehicles occasionally to fulfill bookings during peak demand periods.
Privacy & Data Promise: By supplying your email address or mobile number you permit us to contact you via email/text regarding your booking. In return, we promise never to supply your email or personal details to any third party.
Journey Variations & Extra Mileage: If there are any changes or variations including extra mileage or extra stops to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with our standard pricing.
Vehicle & Driver Substitution: We reserve the right to change your vehicle or driver at any time if necessary to ensure service continuity.
Route Selection: Our driver(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
Insurance & Passenger Property: Our vehicle(s) are fully insured for passenger and third-party claims. However, customer properties and luggage are carried entirely at their own risk and UpTaxis shall not be held responsible/liable for any loss or damage to such property.
Refusal of Carriage: We and our driver(s) have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs, or behaving aggressively/inappropriately.
Strict Non-Smoking Policy: We maintain a strict non-smoking policy in all of our vehicles (including electronic cigarettes/vapes).
Statutory Rights: Nothing contained in these terms and conditions can affect the Client's statutory rights.
Amendments to Terms: We reserve the right to change any of these terms and conditions if required without prior notice.
